Support

ULLU Zero detects when you approach an authorized gate or garage by monitoring your location in the background. Without "Always" (iOS) or "Allow all the time" (Android) permission, the app cannot sense your proximity while it's not open on-screen and the automatic open feature won't work.

Your location is processed entirely on your device — it is never sent to our servers or any third party.

iPhone (iOS): Settings → Privacy & Security → Location Services → ULLU Zero → select Always. Also enable Precise Location.

Android: Settings → Apps → ULLU Zero → Permissions → Location → select Allow all the time.

• Confirm background location is set to Always (see above).
• Make sure you have an active internet connection (cellular or Wi-Fi).
• Check that your access hasn't been revoked — contact your property manager to verify.
• Force-close and reopen the app, then try again.
• If issues persist, email us at support@ulluzero.ai with your registered email address and the gate/garage name.

Access is managed by your property manager or system administrator — ULLU Zero support cannot grant or reinstate access on your behalf. Please reach out to your property manager directly.

If you believe your access was revoked in error, contact your property manager and CC us at support@ulluzero.ai if needed.

Try the following steps:

• Make sure you're using the exact email address your property manager enrolled.
• Check your spam folder for any verification or invite emails.
• Ensure you have a stable internet connection.
• Delete and reinstall the app, then sign in again.

If none of these work, email support@ulluzero.ai with your registered email and a brief description of what you see on screen.

Email changes must be coordinated with your property manager, as your access is tied to your enrolled email address. Ask your property manager to update your email in the system, then sign in with the new address.

No. Your location is processed locally on your device only. We do not store, log, or transmit your location coordinates to our servers or any third party. Access logs contain only your email address, the gate or garage accessed, and the timestamp — no location data.

See our Privacy Policy for full details.

• Restart your phone and reopen the app.
• Check the App Store or Google Play for a pending update.
• Delete and reinstall the app.
• Ensure your device OS is up to date.

Still crashing? Email support@ulluzero.ai with your device model, OS version, and a description of when the crash occurs.

Email support@ulluzero.ai from your registered email address with the subject line "Data Deletion Request." We will process your request and confirm once complete.